Any puzzles purchased from our store are eligible to be traded in for store credit. All you need to do is follow the instructions on our Recycle Page. There you'll find a step-by-step process where you tell us which puzzle you're returning and we'll take care of the rest. All puzzles traded in are eligible for store credit, coupons, or puzzles. Depending on how your puzzle is evaluated you may receive one or multiple trade-in rewards.

All of our puzzles have a turn around time of 2-7 business days. On average most puzzles arrive 5 business days after the order has been placed. Orders might take longer or be delayed based off of shipping requirements. All orders can be tracked after purchase. Products such as RPG Dice have a turn around time of 5-7 business days but may take longer.

We started this program in effort to combat a big issue in the puzzling community. What do you do with puzzles once you've completed them? Some people hold onto them, and we love that! But for the people who want to get rid of the clutter, we're here for you.

What happens is, we take your puzzles that you no longer want and push them through a whole process once they're returned to us. All puzzles that are returned are quality checked, after all we want to make sure all the pieces are there!

We'll push them through our process of sanitizing and fixing/replacing any damaged pieces. From there, you'll see featured puzzles put on sale at a reduced price. This is to encourage people to purchase one of our recycled puzzles and help reduce waste. Any puzzles that aren't resold but are still in good condition are given to local community centers and to people who are in need.